Support

Please have a look at the Frequently Asked Questions, which answer the most common questions.

Contact Support

If you don't find your answer in the FAQs, feel free to reach out to our support team via the contact form or by emailing support@zplane.de.

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General FAQ

Product Registration and Unlocking

Does my DAW need internet access?

No. While you need to register your serial number online, you can do that from any computer – it does not have to be the computer the software is installed on.

How can I unlock my demo?

Our publicly available demo versions cannot be unlocked. The full, unlockable versions of the plugins are available in the download area in your user account after you have registered your serial number.

How do I use my upgrade serial number?

In order to use an upgrade key you need an existing registration of the basic product. Click on the upgrade button beside the registration info in the myAccount area and fill in your serial number. Your current registration is changed to the new product with a different serial and unlock combination. Please enter this new combination in your software to unlock the new features.

How do I register my software?

To register your software, please log into your existing user account or create a new user account (see top right corner).

Follow the instructions there to register your serial number and receive the corresponding unlock key.

How does the unlocking process work?

Our products are delivered with a unique serial number. After registering your product you will receive an unlock key. You need to enter both, the serial number and the unlock key into your software.

Software License

Do I have to buy the VST, AAX/RTAS and AU versions separately?

No. For one price, the installer contains all supported plugin formats and, in the case of PPMulator, a standalone version as well.

Can I run my copy on two separate machines?

If you have a personal serial number (i.e. it is not a volume license key), the license allows you to install, unlock and run the software on up to two computers at the same time. On both systems you can use all plugin formats (VST, AAX/RTAS, AU), as you wish.

Supported Operating Systems

What are the system requirements?
  • Audio formats: wav, aiff, mp3, wma, flac, ogg
  • Min. system CPU: 2GHz
  • Screen: min 1366×768 resolution
  • Supported Operating Systems:
    • Windows 10 & 11 | 64bit
    • macOS 13 or later | Intel & Silicon

Do you support older operating systems?

Besides the most current version of the platform that is mentioned on each product page, it is possible that our products will work on Windows and macOS operating systems older than those listed on the respective product pages. Therefore, the product installers do not block installation based on OS version. Nevertheless, zplane does not make any guarantees about performance, compatibility, or stability of the products when used on these old operating systems now or in the future. If you currently use an unsupported operating system, it is strongly recommended that you try running the demo version of the products to ensure compatibility and performance before purchase.